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60+ hospitality statistics & traits you didn’t learn about [2022 update]


The hospitality business is adapting to a post-pandemic world outlined by distant working, digital conferences, cell accessibility, and new issues about well being and security.

The hospitality business’s major purpose is to offer an pleasant expertise to clients. It’s the motels, eating places and bars, airways, and journey businesses that target making certain you’re having a good time. 

The hospitality business is a key contributor to each nationwide and worldwide economies worldwide—let’s check out the statistics and traits defining it proper now.

The worldwide hospitality business at a look

These are the can’t-miss stats outlining the state of the hospitality business heading into 2022.

  • The market measurement of the worldwide journey market and hospitality business for 2021 was $3953 billion (TheBusinessResearchCompany).
  • Asia Pacific is the most important marketplace for hospitality, accounting for 42% of the worldwide market (TheBusinessResearchCompany). 
  • In 2021 the US led international spending on company journey with a invoice of $323 billion (World Financial institution).  
  • World tourism reached 415 million vacationers worldwide in 2021, in comparison with 400 million in 2020, and 1.4 billion in 2019 (UNWTO). 
  • Journey and tourism’s direct contribution to international GDP was roughly 4.7 trillion USD in 2020 (Statista).
  • World obtain of journey apps decreased by 36% in 2020 in comparison with 2019, however are again up by 27% in 2021 (Regulate).

Vital lodging and resort business statistics 

Lodging is a key a part of the hospitality business, and priorities are shifting relating to the buyer’s supreme keep. Check out these stats for a greater take a look at what shoppers need.

  • In 2021, Airbnb listings worldwide generated $48.9 billion in gross income, up 76.6% from 2020 when Airbnb listings generated $27.7 billion in gross income (All of the Rooms).
  • 356.9 million nights have been booked on Airbnb throughout 2021. This is a rise from 2020, when a complete of 251.1 million nights have been booked (All of the Rooms).
  • The resort market in the US for 2020 was valued at roughly 93.07 billion USD, in comparison with 2019’s whole of 210.74 billion USD (Statista).
  • Hilton Motels & Resorts was probably the most priceless international resort model in 2020, with a model worth of 10.83 billion USD (Statista). 
  • The gross sales income of Hilton worldwide in 2020 was 4.3 billion USD (Statista). 
  • Throughout January 2022, the common every day price of US motels was solely 2% decrease than 2019’s comparisons, at 125.06 USD (TravelPulse).
  • Resort occupancy price for January reached practically 50% within the US in 2020, solely 12.2% lower than the identical interval in 2019 (TravelPulse).
  • 59% of US enterprise vacationers surveyed at all times make resort bookings themselves and 30% often guide their resort themselves (Statista).
  • Whereas desktop bookings are nonetheless the go-to solution to guide, 79% of company vacationers have accomplished a enterprise journey reserving on their cell machine (LCT).
  • Luxurious motels carried out the worst in the course of the pandemic, with solely 21% occupancy in December 2020 in comparison with 68% in December 2019 (US Journey Affiliation).
  • Financial system resort chains as an alternative carried out extra constantly with 45% occupancy in December 2020 in comparison with 48% in December 2019 (US Journey Affiliation).
  • The biggest resort firm on the planet, in variety of properties, is Wyndham Resort Group, with over 9,200 motels as of June 2020. Marriott Worldwide is the second-largest, with over 7,600 properties, and Alternative Motels Worldwide is available in third with over 7100 motels (HotelTechReport).

Try these transportation statistics

It’s essential to grasp the state of the transportation and journey business, because it closely impacts the remainder of the hospitality business.

Check out how the journey business is doing.

  • In keeping with the Bureau of Transportation Companies, in January 2022 there have been 528,070 domestically operated flights within the US, that is 85% of the variety of flights operated in pre-pandemic January 2019. This is a rise from the 375,229 flights operated in January 2021 (BTS).
  • The decline in air passenger transport in 2020 was the most important recorded since 1950, once we began to trace international journey (IATA).
  • Because of the pandemic, home air journey markets turned extra resilient than worldwide journey markets. The truth is, China’s home flights have been 20% of the worldwide share in 2020, in comparison with solely 10% in 2019 (IATA). 
  • By January 2021, the share worth of distinguished cruise firms, like Royal Caribbean and Norwegian Cruises, had dropped by 60% (CNBC).
  • Journey spending totaled $679 billion in 2020, an unprecedented 42% annual decline (equating to almost $500 billion) from 2019 (US Journey Affiliation).
  • Since March 2020 and thru the top of the 12 months, the pandemic has resulted in $492 billion in cumulative losses for the US journey financial system–that’s a every day lack of roughly $1.6 billion for the previous 10 months (US Journey Affiliation). 
  • Street journey reached a pandemic low of 72% 12 months on 12 months decline in early April of 2021, however then improved by way of the summer time, leading to declines of round 20%, and had its strongest pandemic efficiency over the Labor Day vacation with a decline of simply 5% (US Journey Affiliation). 
  • The worldwide rail tourism market is anticipated to develop from $227.21 billion in 2021 to $251 billion in 2022 (PRN Information).

Enterprise journey seems a bit totally different now

Distant working has opened a brand new alternative for folks to journey–wherever they go, they’ll take their workplace with them. Moreover, regardless of on-line occasions booming in 2020, persons are prepared for some irreplaceable human interplay once more.  

Let’s check out key statistics of enterprise journey and the way these point out a deep–and seemingly lasting–change within the business.

  • The common US enterprise journeys prices $1293 (TravelPerk).
  • About 30% of job seekers are prepared to just accept lower-paid jobs in the event that they embrace enterprise journeys (Small Biz Geniuz).
  • Regardless of enterprise vacationers usually making up simply 12% of all flyers, they’re twice as worthwhile to airways since they’re loyal and use frequent flier packages, purchase facilities like further legroom, and in addition guide extra flights with much less discover (Time).
  • From 2020 to 2027, the worldwide marketplace for enterprise journey is anticipated to succeed in a compound annual progress price (CAGR) of three% (Report Linker).
  • For each $1 spent on enterprise journey preparations, a mean of $12.50 is estimated to be recuperated in income (TravelPerk).
  • Company vacationers mentioned that their most essential consideration in reserving airline tickets after the pandemic is flexibility in cancellation and altering ticket circumstances (70%), adopted by particular measures to make sure onboard hygiene (63%) and availability of direct flights (61%) (McKinsey).
  • In 2022, the vast majority of firms use automated digital expense reporting as a part of their journey coverage, and 55% of company vacationers anticipate to go on fully cashless journeys throughout the subsequent decade (Stratos Jets).

Employment in hospitality is shifting

The hospitality business employs hundreds of thousands of individuals immediately and not directly–right here’s how issues are trying as of 2022.

  • The hospitality sector might create 58 million jobs in 2022 to succeed in greater than 330 million, simply 1% beneath pre-pandemic (Sommet Schooling).
  • Earlier than the pandemic hit, hospitality–together with its direct, oblique, and induced impacts–accounted for 1 in 4 of all new jobs created internationally (WTTC).
  • In keeping with the US Bureau of Labor Statistics, hospitality unemployment charges decreased from a 6.7% in December 2021, to a 5.9% in March 2022 (BLS).
  • 73% of survey respondents in November 2020, said that frontline hospitality service suppliers (i.e. flight attendants, journey brokers, and hoteliers) have been significantly affected by layoffs or furloughs because of the pandemic (Statista).
  • In April 2020 there have been 48% of job losses within the hospitality business in comparison with February 2020. Nonetheless, there was solely a lack of 10% in January 2022 (US Journey Affiliation).

Millennials are an essential demographic to concentrate to

Millennials are a key participant within the hospitality business. About 65% of millennials think about enterprise journey an indication of standing and tangible proof of their significance to the corporate. 

Since millennials have gotten the primary gamers on the planet’s workforce, it’s essential to concentrate to what they do. 

  • 66% of millennials guide their journeys utilizing a smartphone whereas 74% use their cell for travel-related analysis (Condor Ferries).
  • 74% of millennial vacationers have stayed in a rental property whereas on a enterprise journey in comparison with 38% of Technology X vacationers and 20% of child boomers. 44% of millennials said they most popular staying in Airbnb-style leases whereas touring for work (Hipmunk).
  • 43% of millennials have prolonged their enterprise journey journey for leisure (Statista).
  • 78% of millennials have purposefully carved out private time throughout a enterprise journey (Forbes).
  • 97% of millennials will share their journey expertise on social media (The Wandering RV).

Ecotourism and sustainability are actually a serious concern for vacationers

An increasing number of persons are turning into aware of the significance of defending the setting—and hospitality is having to answer calls for for greener options.

  • In 2021, 83% of worldwide vacationers assume that sustainability is important, with 61% saying that the pandemic impressed them to journey extra sustainably (GSTCouncil).
  • Nonetheless, 49% of vacationers nonetheless imagine there aren’t sufficient sustainable choices out there (GSTCouncil). 
  • 83% of vacationers wish to lower their power consumption, 79% wish to use extra environmentally pleasant transportation, 76% want to decrease their water utilization, and 69% wish to cut back the carbon footprint of their trip (Avantio).
  • Almost 50% of passengers now discover lowering their carbon emissions and sustainability extra essential than they did earlier than COVID-19 (GlobalData).
  • Vacationers additionally search various locations to assist cut back overcrowding (48%) and visiting throughout peak instances (51%) (Custard).
  • Greater than two-thirds (69%) of vacationers anticipate to have the selection of a sustainable journey choice (Custard).

How is the US hospitality business doing?

The resort and lodging business is likely one of the most essential drivers of financial progress within the US. Massive names within the business like Expedia, Reserving.com, Airbnb, and even Disney Amusement parks all originated within the US.

Listed below are some attention-grabbing stats regarding US the hospitality business you don’t wish to miss.

  • As of January 2021, half of American vacationers indicated they’re enthusiastic about journey within the close to time period and 55% of American vacationers are in a able to journey state-of-mind (US Journey Affiliation). 
  • Home flights throughout the US are rising in value, with roundtrips averaging round $330 in comparison with $235 firstly of 2022 (Journey Pulse).
  • In a 2019 survey, New York Metropolis took the highest spot for the most costly metropolis for company journey, with per diem spending averaging $799 (ECA Worldwide).
  • Within the US, motels and lodging companies generate $167 billion in federal, state, and native taxes (AHLA).
  • Annually within the US, 19% of leisure vacationers will board a first-class flight, in contrast with 20% of enterprise vacationers (Statista and Statista).
  • US whole journey spending is forecast to succeed in 99% of pre-pandemic ranges by 2023, and improve to 105% in 2024 (US Journey Affiliation).
  • The overall variety of journeys in 2024 is anticipated to succeed in 2.47 billion–seeing a rise from 2.40 billion in 2019 (US Journey Affiliation).
  • Enterprise journeys are solely anticipated to succeed in pre-pandemic ranges in 2025 (US Journey Affiliation).

In keeping with the Home of Commons, the hospitality sector contributed as much as £59.3 billion in Gross Worth Added to the nation’s financial system—round 3% of the general UK financial output—in 2019. 

Listed below are a few of the key hospitality numbers within the UK-specific market.

  • It’s estimated {that a} whole of £114.8 billion in gross sales have been misplaced between March 2020 and December 2021 within the hospitality business (UKH).
  • There was a 138% improve in supply and takeaway gross sales between January 2022 and January 2019 (UKH).
  • The UK noticed 1.3 million vacationers landing in Q3 2021, which was 86% beneath Q3 2019 (VisitBritain).
  • Guests coming to the UK spent £1.2 billion on their visits in Q3 2021, that’s 87% much less in comparison with 2019 (ONS).
  • UK residents made 6.1 million visits overseas by air in Q3 2021, and spent £4.9 billion overseas, a lower of 76% and 78% respectively from 2019 (ONS). 
  • 580 billion passenger kilometers have been traveled within the UK in 2020, that’s down 33% from 2019 after a long-term progress seen since 1960 (UKGov).
  • The lodging and meals providers business grew 8.6% in February 2022, with the primary driver for progress being lodging which grew by 23% in comparison with December 2021 (ONS). 

How COVID-19 has impacted the hospitality business 

Vacationers, hoteliers, and managers are adapting to the modifications that COVID-19 has made to the business. 

These modifications embrace extra on-line bookings, the elevated significance of cell accessibility, new distant working prospects, new tech within the business, and different key modifications that give a contemporary new look to an outdated age business. 

Security first strategy for motels and airplanes 

Vacationers wish to really feel protected present process post-pandemic journey. They need a contactless expertise that complies with social distancing measurements, in addition to elevated consideration to hygiene in resort rooms, airplanes, and eating places. 

The truth is, 66% of vacationers additionally fear about sustaining social distancing by way of spacious seating on flights. Placing these worries to relaxation is vital for the way forward for the hospitality and journey business.   

Consumer expertise and suppleness are actually extra essential

Having the ability to shortly attain suppliers is the highest concern of 70% of vacationers. Plus, over 50% of enterprise vacationers mentioned that journey restrictions put them off reserving preparations for concern of not having them refunded.

These traits point out that journey managers and suppliers might want to present higher help and extra versatile cancellation insurance policies, so as to entice and keep clients. 

Scheduling will likely be totally different

Journey planning home windows have gotten shorter. Vacationers will search for tickets and lodging nearer to the date of departure than they did pre-pandemic. 

Our knowledge reveals that searches for journeys lower than 6 days away are actually nearly equal to searches for journeys between 7 and 30 days away. Earlier than the pandemic, the overwhelming majority of journeys have been looked for and deliberate 7 to 30 days prematurely.

‘Bleisure’ is the subsequent huge pattern in hospitality 

Due to distant working extra persons are touring for bleisure—enterprise journeys that flip into leisure journeys. In keeping with a report by Future Market Insights, the bleisure tourism market is anticipated to succeed in a valuation of $ 497.5 billion in 2022, with gross sales rising at a formidable 19.5% CAGR over the evaluation interval. 

Taking bleisure under consideration when establishing journey insurance policies is vital for the concord of this new sort of journey. The truth is, 57% of firms enable workers to increase enterprise journeys as a part of their insurance policies.

The hospitality sector focuses on giving clients what they need—understanding these needs is vital to success.

These up-to-date traits and statistics spotlight the present state of the hospitality business, in addition to a few of the key areas for consideration in upcoming years. 

Whether or not it’s new applied sciences, streamlined upgrades, or just extra out there rooms—the hospitality business should adapt to shoppers’ evolving needs and wishes.

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